Terms and Conditions

All purchases made in TOKEDECOLOR.COM are subject to the general conditions of purchase set out in this document. The sales are sales at a distance regulated by Spanish legislation in the matter.


1. PRODUCTS
All products are new, and are presented in their original packaging or original seal.

The color of all products can be displayed on the product image. Because the color display on the monitor and depending on the settings thereof may be color variations with respect to reality. We can not accept returns or exchanges because the color is not exactly the same as expected. Also, cosmetics, makeup and beauty have no back guarantee protected by law because of the nature of consumer goods. Returns will only be accepted if a product arrives in poor condition due to factory problems or problems with transportation.

Cosmetic products do not include instruction manual.

 

2. PRICES
Prices do not include shipping or, where applicable, cash on delivery. The prices shown in www.tokedecolor.com may be reviewed and modified if conditions warrant at any time. The products are available for sale until stocks are exhausted.

 

3. PAYMENT

• a) Credit card or debit card
• b) Transfer

a) Credit Card
You can pay with your VISA, VISA ELECTRON, Maestro and Master Card.
We guarantee that each of the transactions in TOKEDECOLOR.COM is 100% secure. All operations involving the transmission of personal data or banking are made using a secure environment.
TOKEDECOLOR.COM uses a technology based on standard SSL (Secure Socket Layer) server. All information you transmit to us travels encrypted through the network. Also data on your credit card are not registered in any database but go directly to the POS (Point of Sale Terminal Bank).
When paying customers will be requested the following information: name of the holder, the card number, expiration date and a validation code that matches the last 3 digits of the number printed in italics on the back of your VISA card or MASTERCARD, offering, thus, more guarantees about the security of the transaction.

 

b) Transfer or banking income
By selecting as payment bank transfer, in the last step of the purchase you will get confirmation of your order by e-mail "confirmation of receipt of your order XXXX", which will indicate the account numbers in which effect the transfer or Bank deposit.
It is very important to indicate in the subject "Order No. xxxx" and its name, and make the transfer within 7 working days from the day after order to validate it. No order shall be deemed effective until it is found effectively by our bank that has made the payment or transfer. In case after 7 business days (excluding weekends) payment is not received, the order will be canceled (DENIED).
Remember, you must make payment in euros and that all change and any bank fees at your expense by opting for this payment system.

 

4. FORMS OF SHIPPING AND DELIVERY


All orders are shipped via Post insured or express transport companies we work with.

Shipments and deliveries are made Monday through Friday, excluding holidays and / or holiday periods.

The amount of shipping is calculated automatically at the time you place your order, depending on the destination and form of payment selected.

To know exactly what it will cost your order select the products you want to purchase, go to the shopping cart and choose the payment method and shipping method. It appears, fully detailed the total amount of your purchase including shipping costs. At that point you can decide whether to continue or not with the process. For your order to press "Buy".

Shipping forms depend on the destination and delivery time:

 

Portugal

- MRW home delivery (Shipping)

Orders greater than or equal to 60 € amount: Free Shipping

Orders less than 60 € amount: Shipping cost 5.99 €

Delivery within 24 hours (maximum 48 hours, depending on the time of receipt or payment order).

Only it will be delivery via agency MRW delivery in maximum 48h *.

Accepted modes of payment: bank transfer or deposit or credit card.

 

International shipping and EU

the following conditions apply: Shipping costs will have a fixed cost of € 13.00. Accepted modes of payment: bank transfer or deposit or credit card.

In this case the costs of customs formalities and taxes in each country are not included in the shipping cost.

5. WARRANTY


Cosmetics and beauty products (make-up, brushes, shadows, lipsticks ...) do not have back guarantee protected by law because of the nature of consumer goods. Only these products will be guaranteed when they get broken or damaged customer, it must immediately notify the incidence of providing evidence or photographs of breakage if they are requested.

Before submitting your article should contact us to let us shipping and return authorization. Pack the product in a closed and perfectly equipped package to prevent damage during transport. Include a brief description of what happens to the product and the delivery document.

Other products: In other products, the guarantees are provided by the manufacturers. In case of default should contact us via the contact section of our website to let us defective product return authorization and tell you the steps.

Shipments will always be prepaid and by agency or certified mail.

6. RETURNS AND PRODUCT CHANGES

All orders are understood supplied on request so no refunds of products that work properly admitted. All products we sell are easily manipulated and difficult to detect, on our part, a possible manipulation. No customer would like to receive a product that has passed through the hands of another person.

Although we make every effort to ensure the precision and accuracy of the contents of this website, features and / or photographs of the products may contain errors or inaccuracies. If in doubt we recommend that you consult the manufacturer's website as no claims or refunds are allowed in relation to the information presented on any product.

Wrong Product: If the delivered product does not match the content of the order must notify us immediately. Contact us through the contact section of our website and will process its impact as soon as possible.

Yet the Customer is entitled to terminate the contract, without giving reasons, within 14 calendar days from receipt (rescission period) provided that they retain their original packaging intact, unused, no scratches or broken or damaged packaging and including all documentation accompanying the product and its accessories.

The rescission period expires last 14 calendar days from the date the customer or a third party (other than the carrier and the Customer has designated) receives the goods.

To exercise the right of withdrawal, the Customer is obliged to notify the company about its decision to terminate the contract through an explicit statement (eg a letter sent by mail, fax or email). To respect the notice period, it is sufficient that the Client sends the communication concerning the exercise of the right of withdrawal before the end of the withdrawal period of 14 calendar days.

The refund will be made using the same form of payment used by the Customer in the initial transaction, unless expressly agreed otherwise; in any event, you will not have to sustain any cost as a result of such reimbursement. Reimbursement may be suspended until the goods are received or until a test is received by the consumer that the goods have been forwarded, if done previously. Therefore, the client must make a correct packaging to ensure damage-free transport. Once you received and checked by our staff that the product is in the same condition it was sent, proceed to refund the amount of the item. If the return of your order is for other reasons other than: defects in items, shipping incomplete or incorrect shipment, we will not be responsible for the costs of the return.

In any event, you may not exercise the right of withdrawal if it is sealed to goods:

- You can not be returned for hygiene reasons or related to health protection (cosmetics, combs, brushes and paint brushes, sponges, hairpieces, accessories manicure and pedicure ...)

- Or they have been opened after delivery.

We will not accept returns of products that have been used. In such circumstances the impossibility of the refund will be notified and the customer will be responsible for managing the shipment will be returned to the products during the 30 days following notification.

7. CONTACT

You can contact us from the Contact Us section.